Service Complaint, Adjustment Request
Dear Sir or Madam:
This letter is being written to you to seek your help in correcting a service problem we had with your firm. Your firm has a good reputation for service so we are sending this letter to you in hopes you will continue that tradition by making an adjustment to our bill.
Your firm was paid $ ______ on _________ (Date). We contacted you to get an adjustment because: ______________________________
The most appropriate resolution for this problem, we believe, is for you to refund the full cost of the service.
Please send us your check for the above amount by return mail or let us hear from you regarding another suggested resolution of our problem that you may have.
Thank you in advance for your prompt attempt to resolve our mutual problem and your expected timely response to my letter.
Enc. (Any pertinent documents you have)