Collection Letter, Unpaid Balance due to Clerical Errors

Date

Contact Name
Address
Address2
City, State/Province
Zip/Postal Code

OBJECT: UNPAID BALANCE DUE TO CLERICAL ERRORS

Dear [CONTACT NAME],

Our credit department has notified me that your account is past due.

Since you are one of our preferred customers we want to offer any assistance we can. We know that most overdue balances result from clerical errors, and hope that is, indeed, the cause of this current situation.

Should you require additional time to settle your balance, please feel free to give us a call. I will see to it that you are granted a reasonable length of time in which to pay your account balance.

We value your business, and sincerely hope that this gesture will be of some help. Thank you for your prompt response. We look forward to hearing from you soon.

Sincerely,

Your name
Your title
(800) 123-4567
[email protected]