Assessing the Support Activities in the Value Chain

PROCUREMENT

 Have we developed alternate source for obtaining needed resources?
 Are resources procured in a timely fashion? At lowest possible cost? At acceptable quality level?
 How efficient and effective are our procedures for procuring large capital expenditures resources such as plant, machinery, and buildings?
 Are criteria in place for deciding n lease-versus-purchase decisions?
 Have we established sound long-term relationship with reliable suppliers?

TECHNOLOGY DEVELOPMENT

 How successful have our R&D activities been in product and process innovations?
 Is the relationship between R&D employees and other departments strong and reliable?
 Have technology development activities been able to meet critical deadlines?
 What is the quality of our organization’s laboratories and other research facilities?
 How qualified and trained are our laboratory technicians and scientists?
 Does our organizational culture encourage creativity and innovation?

HUMAN RESOURCES MANAGEMENT

 How effective are our procedures for recruiting, selecting, orienting, and training employees?
 Are there appropriate employee promotion policies in place and are they used effectively?
 How appropriate are reward systems for motivating and challenging employees?
 Do we have a work environment that minimizes absenteeism and keeps turnover at reliable levels?
 Are union-organization relations acceptable?
 Do managers and technical personnel actively participate in professional organization?
 Are levels of employee motivation, job commitment, and job satisfaction acceptable?

FIRM INFRASTRUCTURE

 Is our organization able to identify potential external opportunities and threats?
 Does our strategic planning facilitate and enhance the accomplishment of organizational goals?
 Are value chain activities coordinated and integrated throughout the organization?
 Can we obtain relatively low-cost funds for capital expenditures and working capital?
 Does our information system support strategic and operational decision making?
 Does our information system provide timely and accurate information on general environmental trends and competitive conditions?
 Do we have good relationships with our stakeholders including public policy makers and interest groups?
 Do we have a good public image of being a responsible corporate citizen?